Refund and Return Policy for Toxicheaterpro

Effective Date: December 9, 2024

At Toxicheaterpro, we are dedicated to providing high-quality hot and cold products. We want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not meet your expectations. Our Refund and Return Policy is designed to make the return process as easy and transparent as possible.

1. Return Eligibility

You can return products purchased from Toxicheaterpro within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used, unless they are defective.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, invoice, or order number.
  • Non-Returnable Items: The following products cannot be returned:
    • Opened or used products, unless defective
    • Customized or personalized items
    • Gift cards or promotional items
    • Sale or clearance items

2. How to Return Products

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@toxicheaterpro.com or call 305-514-3028 to request a return authorization.
  2. Provide Details: Include your order number, the product(s) you wish to return, and the reason for the return.
  3. Return Authorization: Once we approve your return, we will send you a return authorization number and instructions on how to return the product.
  4. Ship the Product: After receiving the return authorization, carefully pack the product in its original packaging and send it back to the return address provided. You are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Once we receive the returned product and confirm that it meets our return criteria, we will process your refund. The refund will be issued to the original method of payment.

  • Processing Time: Refunds may take 7–10 business days to process after we receive the returned item.
  • Refund Amount: You will receive a full refund for the price of the product. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with a return shipping label and arrange for a replacement or refund, depending on your preference.

  • Damaged or Defective Item Process: Contact us within 7 days of receiving the damaged or defective item.
  • Replacement: If we confirm the item is defective, we will send you a replacement at no additional charge.
  • Refund: If you prefer a refund, we will process it once we receive the returned item.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.

6. Exceptions to the Policy

  • Products that have been altered or modified are not eligible for return or refund.
  • Products purchased from third-party retailers or marketplaces are subject to the return policies of those platforms.

7. Customer Support

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team.

We appreciate your business and aim to ensure your shopping experience with Toxicheaterpro is as smooth as possible. Thank you for choosing us for your hot and cold product needs!